Shipping

Shipping is free with order of CAD$150 and up delivered to Canada and the USA. Shipping fees for order under $150 and delivered to Canada are $8 and $12 to the USA. Other international shipping fees will be calculated at checkout and you will be aware of it before confirming your oder online. We do not cover customs fee for international orders.

We usually use Purolator services though Canada Post can sometimes cover some remote areas. UPS usually covers international shipping. You should receive a tracking number shortly after your order is shipped. If you have any request regarding signature at the door (with or without), please let us know in the «Note to seller» box at checkout.



Product avalilability

Even though your size and color choice is available online doesn't mean that we actually have the item in stock. NO WORRIES! We will make it, just for you. Please allow us 10 working days to ship your order. If you really need your order quickly, contact us and we will check if we have the item in stock or if our production schedule can fit yours.

Since our inventories are split into several selling points, irregularities can occur. If, unfortunately, we are unable to provide the wanted item, we will quickly notify you and proceed to refund the next working day.


Une paire de chaussures fabriquée spécialement pour vous... Ça c'est un traitement VIP!



Return and refund

You've changed your mind? No worries! Contact us within 30 days with your order number (beginning with AMI). We will then provide a return confirmation number. If you live in Canada, we will email you a prepaid digital label that you can print out and send back the unwanted item. If you live out of Canada, you will have to send the item back at your own expenses. Once we'll get the product back, we will refund the fee upon presentation of original transporter receipt (limit of CAD$20 per item). We have the right to decline a shipping fee refund in some circumstances that you would be advised of prior to complete the online checkout.

We do not cover return for products that have been purchased in our Québec's Petit Champlain store. Our charming store team will be pleased to help you with that. In any case, once we get the unwanted item back and made sure it is in its original condition (and has not been worn), we can process the refund. According to your bank services, the refund can take some days to appear in your account. If you have any question, we suggest you contact your bank institution.

If you'd like to exchange a product for one in another size, we will ship the new product in the right size once we get the original product and made sure that it is in good condition. If you rather wish to exchange a product for one in another color, we will proceed to a refund and then you should order the new product you want.

Wear and tear

Genuine leather will always show natural marks such as bumps, scars, scratches and wrinkles. Color can also vary from one leather skin to another. Those irregularities are totally normal and shouldn't be taken as defaults. In fact, they are signs of genuine, quality leather. Color may slightly vary due to different screens and personal settings. Unfortunately, there is not much we ca do about it...

We do have our product longevity at heart. If, by any chance, a breakage should appear in an unusual delay within a regular use, we will be pleased to repair or exchange the damaged product. Please clean up your boots before sending it to repair. If you have been cherishing your boots for a while, we can give you some hints to keep them walking proudly a couple more miles. In any case, pictures must be taken and sent to us. We are a dynamic team and we are proud to say that our reputation is as sparkling as patent leather! Contact us 418-842-1943 or boutique@amimoc.ca.



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Sizing Chart

MOCASSINS FOR MEN

Choose your mocassins in a size smaller than your usual size. For example, if you normally choose size 8, order a 7. The suede's flexibility will quickly allow a perfect fit.

Guide des tailles : mocassins pour hommes

BOOTS & SHOES FOR MEN

Our boots are standard size. Choose your regular size. For example, if you wear half point such as 8½, take the size above, so size 9.

Guide des tailles : bottes et chaussures pour hommes

MOCCASINS FOR WOMEN

Choose your mocassins in a size smaller than your usual size. For example, if you normally choose size 8, order a 7. The suede's flexibility will quickly allow a perfect fit.

Guide des tailles : mocassins pour femmes

BOOTS AND SHOES FOR WOMEN

Our boots are standard size. Choose your regular size. For example, if you wear half point such as 8½, take the size above, so size 9.

Guide des tailles : bottes et chaussures pour femmes

BABY . KIDS . JUNIOR

Our moccasins and slippers for kids are standard size. If the child usually wears size 6, order size 6 moccasins.

Guide des tailles : mocassins et pantoufles pour enfants